Privacy policy

The privacy statement is primarily intended to protect the privacy of our users. You can browse the site freely without the obligation to disclose your identity or to leave any personal information.In case you decide to use some of our services, you must fill the requested personal information in order to make the reservation of the requested service, but your personal information remains the most protected.

We inform buyers of how we use the data we collect, we regularly give customers the choice of using their data. All customer information is strictly kept and only accessible to employees whose data is necessary for doing business. All our employees and business partners are responsible for compliance with the privacy principles.

This statement is intended to protect the privacy of our customers, buyers and visitors, as well as the security of personal information provided to us through our website.

This notice describes the type of information we collect from you when you visit our website and explains how we use these data and the steps we take to protect them. The notice also describes the choices you have about collecting and using your information when visiting our website.

What information do we collect about you and how do we use it?

In general, you can visit our website without disclosing personal information about yourself. We do not collect personal information about you (such as your name and contact details) when you visit this website unless you voluntarily submit data using one of the available forms for a particular purpose (contact form, registration form, shopping form, enrollment on the newsletter), thereby giving you the privilege of collecting and using your personal information for the aforementioned purposes. All personal data is used solely for the purposes for which they were collected and for which they were granted. Personal data processing may be granted to persons over 16 years of age, while parents or guardians need to grant permition for persons under 16. We will not make the collected data in any way accessible to unauthorized third parties except in the legally prescribed purpose. All data is deleted upon termination of the purpose for which it was collected or termination of the contractual relationship and no later than the expiration of all legal obligations related to the retention of personal data.
Here are some additional circumstances in which we will share your information with authorized third parties and the additional purposes for which we use your information:
Providing Information to Google Inc. Google collects information through our use of Google Analytics on our website. Google uses this information, including IP addresses and cookie data, for multiple purposes, such as improving Google Analytics. Information is shared with Google on an anonymous basis. To find out more about what information Google collects, how to use this information, and how to control the information sent to Google, please visit the Google Privacy Policy partner page. You can opt out of Google Analytics by installing the following plug-in to your browser:


We share data with our accountants for tax purposes. For example, we share the invoices we issue and receive with our accountants for the purposes of completing tax returns and accounts at the end of the year.

Types of personal data processed

Personal information collected on the basis of contact form and review form: name and last name and e-mail. Personal data collected on the form for the query: name and surname, e-mail, phone number, country. Personal information collected on the basis of the booking form: name and last name, e-mail, phone number, address, zip code, city, state.

Information that is automatically collected on our website

We automatically collect information in server log files, such as your IP address, browser type, redirection / exit page, and operating system. We use this information to manage our web pages and our technical solutions, understand how visitors move through our website and services and improve your experience while using our website and services.

Access and update your personal information

Our user has the following rights at any time:

the right to access data and viewing the data
right to be informed on processing of personal data
right to transferability of data
right to withdraw the granted consent
the right to file a complaint
the right to correct and change the personal data in case the information is incomplete or inaccurate
the right to delete the data in cases such as cessation of processing, withdrawal of a stay or in the case of lodging an objection

If you want to accomplish any of these rights, please contact us by e-mail You can also contact us via mail at our Star Turist address, Matka Laginje 1, 47000 Karlovac, Croatia.

Security of your personal information

We are committed to taking appropriate technical and organizational measures to protect your personal data from unauthorized or unlawful handling and accidental loss, destruction or damage. When submitting your personal information through our website, this information is sent over the Internet safely through high-quality encryption and stored on our secure servers located in the EU.

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